This website (the "Site") is operated by and information collected from this Site is collected by 32Red Ltd, a British company incorporated and based in Gibraltar (company registration no. 83626) ("32Red", "us" or "we").

Dash respects the privacy of its online visitors and users of the Site. Dash recognises theimportance of protecting certain information collected from users and has adopted this Privacy Policy to explain how Dash gathers, stores, and uses information provided by users through the Sites as described below.


If you use the Site, you are accepting the terms and conditions of this Privacy Policy, and Dashwill have the right to use your information as described in this Privacy Policy. If you do not agreeto have your information used in any of the ways described in this Privacy Policy, you mustdiscontinue use of the Site. We reserve the right to modify this Privacy Policy at any time. Yourcontinued use of the Site, after we either personally notify you or generally post changes on theSite, will constitute your acceptance of those changes.


A cookie is a text file containing information about you and your device which is stored on your computer to provide information needed by the user on a regular basis. Cookies are often used to save website customisations and website login information so that the website knows who you are. Cookies can also be used to tailor the experience that you get from a particular website, and provide you with personalised offers as well as give important information as to how the website is performing. Here at 32Red we use cookies for the following purposes:

  • To provide a full customer experience within the casino.
  • To recognise you as an existing customer and to allow you to login to your account more easily.
  • To collect vital information on the running of our website, this allows us to improve our service to you.
  • To understand how you are using our website, to help us improve our service.
  • To make our marketing activity relevant to you - this helps us to ensure we show you the most relevant offers both on our own site and on others.

We may also work with external advertising networks who use 3rd party cookies to collect information on your preferences, meaning we can show adverts and offers that are tailored to you. For more information of cookies please visit

An IP address is a number that uniquely identifies your computer on the internet. 32Red Online Casino may collect IP addresses for the purposes of system administration, security, troubleshooting, and compiling aggregate information (such as how many visitors logged on to the Site). When you visit a particular web page on the Site, our servers may log your IP address. We may also use your IP address to ensure that we give you the best customer experience, and provide you with a service in your local currency, where applicable.


Any information that is disclosed in a public area of the Site by users is public information and users should exercise caution when deciding to disclose personal information on the Site. If you voluntarily disclose information in a public area of the Site, such as a message board, that information may be collected and used by a third-party to send you unsolicited messages, advertisements or for other purposes. We do not control the actions of these third parties in public areas of the Site, so if you disclose information in a public area, you do so at your own risk


Dash may use customer contact information provided by you to send information about Dashand the products, Services and/or Sites for which you subscribed or otherwise used or accessed, including news about product updates, contests, events, and other promotional materials. If you have given us your consent, we will also send communications for unrelated products or Services.Dash provides users the opportunity to opt-out of receiving communications from Dash when you are asked to provide information to us. In addition, Dash gives users the option ofdiscontinuing receipt of communications from Dash. Instructions for discontinuing receipt ofcommunications from Dash will be made available with each communication from Dash or onthe related Site.


The personal information you provide to us may be stored and processed outside the UnitedKingdom in any country in which Dash or its affiliates, subsidiaries or agents maintain facilities.By using the Site, you consent to any such transfer of information outside of your country.Dash will take reasonable steps to protect the information users share with us. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure.


We may require your personal information for access to certain parts of the Site and relatedproducts or Services. We may collect your personal information when you: (a) register tobecome a member or user of our Services; (b) voluntarily provide it when you use the Site; (c)disclose it in a public area of the Site; or (d) provide it when you communicate with us. If youregister to become a member or user of our Services through the Site, we may use the personalinformation that you provide for billing purposes, and to administer and manage your accountand provide promotional updates regarding such products or Services as contemplated above.Dash may send out periodic e-mails informing you of technical, Service or security issuesrelated to a product or Service you requested, confirming you requested a product or Service, orproviding periodic updates or information relating to the product or Service you requested. Forso long as you are subscribed to a Service, you will not be able to choose to unsubscribe fromthese mailings, as they are considered an essential part of the Service you have chosen.Dash may occasionally hire other companies to provide limited Services on our behalf,including without limitation, identity verification, payment processing and the provision ofsoftware. Dash will only provide these companies that information which is reasonably required to perform the Service, and they will be prohibited from using that information for anyother purpose.

In order to assist us in processing your transaction where your credit card may have been declined, we receive further information from your bank about the reasons for this. We use this information to facilitate completion of your transaction so that we can provide our service to you. We do not use this information for any other purposes.

Generally, when our third-party contractors or partners collect and/or have access to your personal information we require that they adhere to our stated privacy policies and protect the confidentiality of your personal information.

Dash may elect to share your personal information with qualified third-party partners for marketing or other similar purposes but only where you agree to share such information. Such partners will be prohibited from disclosing or using such information except for the limited purposes which the users have consented to.

The Site contains links to third-party websites. When you follow these links you leave the Site and are transferred to a third party website. You should be aware that these third-party websites may have their own information collection practices and privacy policies. We do not control the privacy policies of third parties that have websites linked to the Site. If you follow a third-party advertisement or link, the privacy policies of the third-party website that you link to will govern the use of your information by that website's operator. The Privacy Policy does not extend to these external websites and companies. Please refer directly to the privacy policies on such third party websites. We assume no responsibility or liability for the actions of such third parties with respect to their use of your information or otherwise. Accordingly, please make sure you are aware of and comfortable with the privacy policies of any third-party websites to which you are transferred by following a link.

We will validate name, address and other personal information supplied by you against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection legislation.

Dash may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process or any governmental request; (b) protect and defend the rights or property of Dash orits affiliated companies; (c) enforce the Terms and Conditions; or (d) act in urgentcircumstances to protect the personal safety of Dash' employees, users of the Site, or members of the public.

In the event of a merger or consolidation of Dash, or the sale of all or substantially all of itsstock or assets, or the transfer of the operation and distribution of certain products or Servicesto a third-party, or bankruptcy of Dash, your personal information may be transferred to Dash'successor or assign resulting from such events.

We may also disclose your personal information to a third-party that alleges that you have infringed their intellectual property rights, subject to reasonable verification of such claims.

By using the Site, users agree that Dash may share with other parties aggregate informationand non-identifiable information gathered by Dash in the course of the continuing use of theSite. Aggregate information or non-identifiable information may be used to improve the Site, forinternal marketing studies, or simply to collect demographic information about users.


Although we will use reasonable efforts to safeguard the privacy of your information,transmissions on the internet cannot be made absolutely secure. Accordingly, we assume noresponsibility or liability for disclosure of any of your information due to errors in transmission,unauthorised third-party access or other causes beyond our reasonable control.


Please remember that protection of your privacy begins with you. You are solely responsible formaintaining the secrecy of any account ID or password you use to register, and you shouldalways be careful and responsible whenever disclosing information online.

Corrections, Updates and Removal of Information If you are concerned with the accuracy of thepersonal information provided by you and maintained by Dash or would like your personalinformation removed from Dash' records, you may use the tools made available on the Site toupdate or remove such information. Dash reserves the right to charge a reasonable fee forsupplying copies of such information. If you choose to delete your personal information, youmay not be able to access some areas of the Site and/or Services to which you havesubscribed. We will not provide a refund for any prepaid Service which is inaccessible to youbecause of the deletion of your personal information. We may, however, still retain yourpersonal information in our files to resolve disputes, to enforce our user agreement, and tocomply with any and all technical and legal requirements and constraints related to the security,integrity and operation of the Site.

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